Contact Us
Get in touch
We’re here to help make your next Escape effortless.
Reach out with questions, requests, or custom inquiries—
we’ll handle the rest.
Welcome to Escape Support
We’re here to ensure your experience is seamless from booking to check-out. For questions,
requests, or anything you need—consider this your dedicated support hub.
Booking & Reservations
Your stay, confirmed with ease.
Check-In & Check-Out
Arrivals and departures made effortless.
Guest Services
Personalized care at your service.
Property Amenities
Everything included in your escape.
Payments & Security Deposits
Transparent, secure, and stress-free.
Cancellations & Refunds
Flexibility when plans unexpectedly change.
Technical Support & Issues
Help when you need it.
FAQ’S
Have questions? We’ve got answers. Explore our most frequently asked questions to make your experience seamless from booking to check-out.
How do I book a property?
You can book directly on our website by selecting your dates and confirming availability.
Are the homes professionally cleaned?
Yes, all properties are cleaned and inspected before every stay to meet hotel-level standards.
What's included with my stay?
High-speed Wi-Fi, premium linens, toiletries, kitchen essentials, and 24/7 support.
Do I need to pay a security deposit?
Yes, most bookings require a refundable security deposit. Details are shown before checkout.
Can I Cancel or change my booking?
It depends on the property. Each home has its own cancellation policy listed at booking.
Are pets allowed?
Some properties allow pets with approval. Look for the pet-friendly icon or ask us directly.
Can I host an event or party?
Not without written approval. Unauthorized events will result in penalties or eviction.
Do you offer monthly rentals?
Yes, we have extended-stay and monthly options. Contact us for custom rates.
What if I need help during my stay?
Our Guest Services team is available 24/7 by phone, text, or email.
